Terms & Conditions
Orders
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (including name, telephone number, email, and shipping address) and financial information (such as credit card number and its expiration date).
We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.
While making a purchase from infinitycity.clothing, you are given the option to create a username and password. This user name and password functionality offers our customers the ability to quickly and easily proceed through the checkout process on repeat visits. We do not store your credit card information as part of this optional service.
Infinity City are the sole owner of the information collected on infinitycity.clothing
Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Postage and Handling
At the moment we are only shipping to Australia and New Zealand; P.O. Boxes; and street addresses.
Orders are shipped by Australia Post. Your shipping charge or service will not vary depending on the weight of your package. It will remain at a standard rate of $8 to anywhere in Australia and $15 to New Zealand. If you would like to purchase an order and the delivery address is outside of Australia or New Zealand please contact us first by email at sales@infinitycity.clothing
Orders can take up to 3 business days to process and be shipped. You will be emailed tracking information from Australia post with tracking for your order. Please allow 3-10 work days for delivery.
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
Orders and Payments
How can I check on the status of my order?
You can review your order status in the My Account section of the site.
How long will it take for my order to get to me?
Domestic
All orders can take up to 3 business days to be processed for shipment. Once shipped, packages will arrive within 3-5 business days.
International
Please allow 3-10 business days for delivery on international packages.
Payments
What forms of payment are accepted?
Credit Cards:
MasterCard
Visa
Discover Card
American Express
Other:
PayPal
Money Orders (please contact a customer service rep to place an order)
FAQ’s
Why was my order cancelled?
You may have made a duplicate order. When this happens we cancel one of the orders to make sure that you were not charged twice.
You may have failed to respond in a timely fashion to an important email. Generally, these emails relate to verifying your information or completing payment.
If you have any questions about your cancelled order, please contact our Customer Service department with your name & invoice ID# at sales@infinitycity.clothing
I think I was charged twice – what should I do?
When an order is placed, our system will automatically authorize your card for the amount of your purchase. Sometimes, if there are any technical hiccups in the ordering process (i.e. you entered your billing address incorrectly and had to re-submit it), our system will authorize your card more than once. These authorizations are only “pending” charges and will not be debited from your account. Expect these “pending” charges to drop off your bill within 2-3 business days.
If you still see un-accounted charges on your credit card statement after 2-3 business days, please contact our Customer Service department at sales@infinitycity.clothing
Do I have to pay shipping for my return items?
Yes, you are responsible for getting your return item(s) back to the appropriate warehouse.
We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.
Problems with stock?
In the unlikely case were two people purchase the last stocked item at the same time. The person whose payment was authorised first will get the item with the other person being informed of the occurrence and a full refund for the item price will be returned.
Unfortunately stock items are limited so if you would like to place an order for an item that is out of stock please contact us at sales@infinitycity.clothing and we will try to accommodate your order. We make no guarantees that we will be able to order in more stock for any items.